If you have an interest in banking, and you believe in our philosophy of being our customers Partner for Life, you may be what we’re looking for to join the Farmers & Merchants State Bank team. Please browse through the available job opportunities. If you see a position you would like to apply for, fill out our application. Drop it off or mail it to Human Resources, PO Box 96, Waterloo, WI 53594. Or, you can email a copy to [email protected]
Universal Banker will perform the full range of Teller and Personal Banker duties. Responsible for delivering extraordinary service to both internal and external clients. Primarily responsible for building and retaining relationships with current and prospective clients, promoting all bank products and services and responding to simple and complex customer inquiries or service requests. Assist customers with their deposit needs to include opening and closing of deposit accounts and services.
The Universal Banker will refer customers to other bank departments as appropriate for additional services and ensure that our business is conducted in a manner compatible with our mission and value statement – As Your Partner for Life – We will enrich your financial life with full-service products.
Provide a high level of prompt, efficient and accurate customer service. This includes understanding customer needs, as well as understanding the bank products offered. Represent the bank to the customer in a courteous and professional manner while maintaining complete confidentiality with regard to customer accounts, and relationships.
Perform paying and receiving functions for customers. This will include cashing checks, taking deposits, withdrawals; redeem bonds, mortgage, consumer loan and other payments. Additionally, the Universal Banker may sell traveler's cards, money orders, official checks, provide access to safe deposit box and help customers with additional related services.
The Universal will understand and comply with the related laws and compliance regulations that pertain to teller duties. Examples include bank secrecy act, privacy, funds availability policy, electronic funds transfer, truth in savings, etc.
Ability to talk with others to convey information effectively
Knowledge of methods for showing, promoting and selling of products or services
Superior customer relationship building skills
Comfortable with technology
Good organizational skills
Must be available to work in a flexible schedule Monday through Saturday
Ability to function in a team environment
Strong commitment to personal growth, learning and success
Detail oriented and ability to follow established policies and procedures
Previous experience in banking and financial markets a plus