COVID-19 UPDATE 5.29.2020
Plans are in the works to gradually re-open our branch lobbies. This requires that we take and implement precautions for the safety and security for our staff and customers. Plexi-sneeze guards, posts with roping, informative signage that will require safe distancing & limited lobby guests, and a request that masks be worn are key parts of our plan. Our Waterloo bank lobby will be re-opened first. As of today, both lobbies will remain closed until we are confident that we have made all the necessary precautions.
Our hours are to 8 to 5 pm Monday - Friday and we currently are not open on Saturday.
We are grateful for our staff who have helped us maintain our business continuity plan by working from their homes and alternating their work schedules. We are also so appreciative of the staff who continue to help us help you by coming to our banks during these last months of uncertain changing times.
And, we thank you for your patience when the wait or lines are longer than usual for your routine transactions, or for a major celebration like closing a home loan in this new normal way.
Our drive-thru lanes are open as well as our Waterloo walk-up during this time.
Should you need to access your safe deposit box, you will be allowed into the bank. Please call us in advance. If you have a loan closing, precautions will be taken in the bank with social distancing and sanitizer before and after you leave.
Remember online banking and other methods of self-service like Mobile Banking, Telebanc and ATMs are available resources for 24/7 account access. If you need assistance in enrolling online, please contact us at 1-888-478-3007.
We will definitely provide updates should anything change. If you have question or concerns, do not hesitate to call. Please stay home and stay safe. Thank you!
For additional information about COVID-19, visit the Centers for Disease Control at cdc.gov.
