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 Since 1897 the foundation of our relationships with our customers has been trust and confidence. It is the nature of our business to use information to do whatever we can to help our customers, and at the same time respect the confidential nature of that information.
As a "Community" Bank we hold sacred our customers' privacy and adhere to a strict policy on the confidentiality of our customers' information. We recognize that we must work every day to earn your trust and confidence, and that can only happen if we are demonstrating that we have your best interests in mind.
Farmers & Merchants respects your right to privacy and confidentiality, and we take every possible measure to ensure that your personal information is protected.
Customer information is central to our ability to provide superior service to you. Within our organization we may share information for a variety or reasons, including:
To protect you. The information we maintain helps us identify our customers and prevent unauthorized persons from accessing account information.
To provide enhanced service. The availability of customer information allows us to respond most efficiently to our customers' need, be it obtaining cash through an Automated Teller Machine (ATM), account information via telephone, or prompt approval of a loan application.
To improve and develop products and services to better meet your needs. We collect and analyze information about our customers so that we are able to provide the product enhancements that our customers expect and demand. What you tell us about our service and our products has a great deal of importance to us.
We believe it is in our best interest to serve you in the best way possible...always. That has consistently been our business approach. We think it goes without saying that this approach includes confidentiality and respect for your privacy.
Information We Collect
We collect nonpublic personal information about you from the following sources:
Information we receive from you on applications or other forms such as: your name, address, social security number, assets and income.
Information about your transactions with us, our affiliates or others, such as: your account balance and payment history.
Information we receive from a consumer reporting agency, such as your credit history.
Information We May Disclose
We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information.
We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted by law.
We may disclose all of the information we collect, as described above, to service providers and companies that perform marketing services on our behalf or to other financial institutions with which we have joint marketing agreements.
If you decide to close your account(s) or become an inactive customer, we will adhere to the privacy policy and practices as described in the notice.
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